Section 1
Who We Are
Shaho Solutions Limited (Company Number: 16017117), trading as ShahoSuite, is the data controller.
Registered Office: Oathall House, C/O Umpleby Accountancy, 68-70 Oathall Road, Haywards Heath, West Sussex, RH16 3EN, United Kingdom.
Contact: admin@shahosuite.com
Section 2
What Data We Collect
- Business name, contact name, email address and phone number
- Payment data — processed and stored securely by Stripe, never stored by ShahoSuite directly
- Usage data and system logs — to maintain and improve the service
- Staff and customer data you enter into the platform
Section 3
How We Use Your Data
- To provide the ShahoSuite service
- To send account and billing emails
- To comply with legal obligations
Section 4
Legal Basis for Processing (UK GDPR)
- Contract performance — processing necessary to deliver the service you signed up for
- Legal obligation — where we are required to process data by law
- Legitimate interests — to maintain and improve our platform
Where processing is based on consent, you may withdraw consent at any time by contacting admin@shahosuite.com.
Section 5
Data Retention
- Active accounts: data retained while your subscription is active
- After cancellation: all data deleted within 30 days
- Financial records: retained for 6 years in anonymised form for HMRC compliance
Section 6
Your Rights Under UK GDPR
👁Right to Access
Request a copy of all data we hold about you
✏️Right to Correct
Request correction of inaccurate data
🗑️Right to Delete
Request deletion of your data at any time
📤Data Portability
Receive your data in a portable format
🚫Right to Object
Object to certain types of processing
To exercise any of these rights contact: admin@shahosuite.com
Section 7
Third-Party Processors
Azure Communication Services
Email delivery for account notifications
Shaho Solutions Limited is not responsible for third-party outages or data incidents.
Section 8
Data Security
- All data encrypted in transit (SSL/TLS) and at rest
- Access controls and authentication on all systems
- Regular security reviews
- Hosted on Microsoft Azure UK data centres
Section 9
Cookies
- Essential cookies only — required for the platform to function
- No advertising cookies
- No tracking or third-party analytics cookies
Section 10
Changes to This Policy
We will give at least 30 days notice for any material changes. Continued use of ShahoSuite after changes take effect means you accept the updated policy.
Section 11
Complaints
Contact us first: admin@shahosuite.com
If you are not satisfied, you have the right to complain to the Information Commissioner's Office (ICO):
🌐 ico.org.uk · 📞 0303 123 1113
Section 12
Contact
📧 admin@shahosuite.com
Shaho Solutions Limited · Company No. 16017117
Oathall House, C/O Umpleby Accountancy, 68-70 Oathall Road,
Haywards Heath, West Sussex, RH16 3EN, United Kingdom