🆘 Support Module

Customer Support
Built into ShahoSuite

View and respond to all support tickets from your team. Open, In Progress, Resolved and Closed — with priority levels. Everything tracked in one place.

Hosted on Microsoft Azure Ticket status tracking Priority levels Team assignment Full history
🔒 www.shahosuite.com/support
ShahoSuite
🏠 Dashboard
👤 Customers
🧾 Invoices
🛒 Orders
📕 Accounting
📊 Analytics
📨 Send Message
📅 Booking
🆘 Support
🧑‍💼 Staff
⚙️ Settings
📋 Audit Log
🆘 Support
View and respond to all support tickets from your team
↻ Refresh
+ New Ticket
Total
7
Open
4
In Progress
2
Urgent
0
💬 Need help from the ShahoSuite team?
Email us directly and we'll respond within 24 hours.
📨 Email ShahoSuite Support
All
Open 4
In Progress
Resolved
Closed
test
👤 Shaho Mahmudi · billing · 9 Mar 2026
IN PROGRESS
MEDIUM
T
👤 shaho mahmdui · technical · 8 Mar 2026
OPEN
LOW
BT
👤 Shaho Mahmudi · technical · 8 Mar 2026
OPEN
MEDIUM
TN
👤 Shaho Mahmudi · technical · 8 Mar 2026
OPEN
MEDIUM
Need constancy
👤 Shaho Mahmudi · technical · 3 Mar 2026
IN PROGRESS
LOW
Issue
👤 Shaho Mahmudi · technical · 10 Feb 2026
CLOSED
LOW
Tickets
7 Total
Live tracker
Open4
In Progress2
Urgent0
Ticket Status

Four statuses. Every ticket tracked.

Every support ticket moves through a clear, visible status. Nothing gets lost.

📬
Open
New — waiting for response
⚙️
In Progress
Being worked on by team
✓
Resolved
Issue fixed, customer notified
✕
Closed
Complete and archived
Priority Levels

Three priorities. Nothing urgent missed.

Every ticket gets a priority level so your team knows exactly what needs attention first.

🟢
Low
Non-urgent queries. Handle in normal workflow.
🟡
Medium
Important but not critical. Respond within the day.
🔴
Urgent
Critical issues. Respond immediately. Highlighted in the dashboard.
Key Features

Everything a support system should do

Track, assign and resolve every customer query — inside your business platform.

🎫
Ticket Creation
Create a new ticket in seconds. Title, category, priority and assignee — all in one form.
📊
Live Dashboard
Total, Open, In Progress and Urgent counts — always live at the top of the Support page.
⚡
Priority Levels
Low, Medium and Urgent — so your team always knows what needs attention first.
✅
Four Statuses
Open → In Progress → Resolved → Closed. Every ticket moves through a clear trail.
🔍
Filter by Status
View All, Open, In Progress, Resolved or Closed tickets with one click.
📧
Email ShahoSuite Support
Need help yourself? Email the ShahoSuite team directly from the Support page — response within 24 hours.
🔗
Linked to Customers
Every ticket is linked to a customer — see their full history, invoices and bookings alongside their issue.
🔒
Safe on Azure
All ticket data on Microsoft Azure, SSL encrypted, UK data centres, GDPR-compliant.
Hosted on Microsoft Azure 99.9% Uptime SLA UK Data Centres SSL Encrypted GDPR-Ready 100% Cloud-Based
FAQ

Common questions

What ticket statuses does ShahoSuite Support have?
ShahoSuite Support has four statuses: Open (new, waiting for response), In Progress (being worked on), Resolved (issue fixed) and Closed (complete and archived).
Does ShahoSuite support have priority levels?
Yes. Each ticket has a priority: Low, Medium or Urgent. Urgent tickets are highlighted so critical issues are never missed.
Can my staff respond to support tickets?
Yes. Tickets can be assigned to staff members. Each staff member can view and respond to tickets within their role-based access — Directors see everything.
Is there a way to contact ShahoSuite support?
Yes. The Support page has a direct Email ShahoSuite Support button — for when you need help with ShahoSuite itself. Responses within 24 hours.
How much does ShahoSuite support cost?
£50/month for the Director account — all 16 modules included. Staff accounts are £15/month each. See full pricing.
Connected Modules

Support connects to everything

See customer invoices, orders and bookings alongside every support ticket.

👤
Customers
Customer history →
 📨
Send Message
Email responses →
 🧾
Invoices
Billing queries →
 📅
Booking
Appointment issues →
 🧑‍💼
Staff
Ticket assignment →
 💷
Pricing
£50/month →
Start Today

Never lose a customer query.
Track everything.

Built-in ticket system, priority levels and team assignment — inside ShahoSuite. Hosted on Microsoft Azure.

🧑‍💼 Director Account
Full access to all 16 modules including Support.
All 16 modules included
£50/mo
1 admin account
👤 + Add Staff Members
Each staff gets their own login with role-based access.
£15/mo each
Unlimited staff seats
Sign up — £50/month + £15 per staff →
No contracts. No setup fees. Cancel any time.